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Isn't it Time We Start "Shepherding" Our Clients Instead of Selling To Them?

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I'm currently writing a book due out in September. Unlike my previous book, where I had a traditional publisher who took care of everything (financially and otherwise) but left me a minuscule royalty on my books that sold, I went a different route this time. I hired a "Book Shepherd".

Follow me on this because I'm going to get to the tie in with real estate in just a moment. My "shepherd" acted as my editor and manager of the process. I paid him by the hour to edit my manuscript and then guide me as to what needed to be done. While I am publishing my book myself, I am certainly not doing this by myself. My shepherd has provided excellent recommendations for an interior designer and cover designer. He has advised me where to get my ISBN numbers. I have paid for each of these experts as they provide the service and am getting great results because I each of these experts (including my book shepherd) were compensated very well for their time and talents.

When the book is published, I will only pay for the costs to print them. The difference between the printing costs and the jacket price goes into my pocket.
What I'm not getting (nor paying for) are services that I don't want or need. Anyone writing books today will tell you that unless you're a Pulitzer Prize-Winning author, a publisher does little to no marketing for you. So, why would I want to pay a publisher for services that they're not going to do anyway? And if I'm going to market my own book, why shouldn't I reap the profits?

I'm guessing that the majority of authors are still going the traditional route but there are an increasing number of us that are taking advantage of technology and hiring a shepherd rather than a publisher. And traditional publishers are starting to get nervous folks because the demand for a new way is growing and technology is supplying that demand.

Now, let's say that I'm looking to buy or sell a house. Or maybe I just want an hour or two of counsel from a real estate expert. Yet, if I go to a traditional real estate agent, I'm locked into a one-size-DOESN'T-fit-all package of services payable only by commission. If I just want some objective advice and am willing to pay for it...forgetaboutit! The industry is not structured for that. What if I DO want to buy or sell but want to do some functionary level  things myself but bring in an expert for what I can't handle? Sorry bud...it doesn't work that way.

Now, if you're a real estate professional reading this, you may think that there's no demand for a real estate shepherd who is paid handsomely for their time, services, expertise, and recommendations but I think you might be living in the past. Those of us who offer the consumer choices in the services they can receive and how they can be paid for are seeing a tangible increase in consumers who are choosing different paths. If you're not seeing consumers demanding some choices, chances are they don't know they have them. This will change. And choice is a funny thing: once people get wind of it, they don't want to give it up.

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As Mollie's book shepherd (and someone with a goal of changing the face of business), I should say first that it's a pleasure to work with someone who's not only very articulate and smart, but who understands that the old rigid business models no longer apply, and that there's plenty of room for new, more individual models. She's doing this in real estate consulting, while I'm looking at Green and ethical marketing.

And like Mollie, I see the value in hiring the expertise you need to be a successful do-it-yourselfer. If I were thinking of buying or selling a home without an agent, I would definitely hire someone like Mollie for a few hours of advice. It's like the reasons I farm out such tasks as changing the oil on my car. Could I do it myself? Yes, but it would take me an hour and a half that I could use more profitably elsewhere, and then I'd have to figure out what to do with the waste oil. I'd much rather pay someone $25, have it done in under half an hour, and use the remaining hour to produce and market Mollie's book. She gets it done right, avoids the expensive and painful mistakes, and has a book she can be proud of, and I have a good client.

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About this Entry

This page contains a single entry by Mollie Wasserman published on July 7, 2010 1:49 PM.

Why are We so Afraid to Get Paid Non-Contingently? was the previous entry in this blog.

Real life consulting incident from ACRE® Ron Stuart is the next entry in this blog.

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