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A New Beginning for ACRE®

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Instead of issuing a formal Press Release, reprinted here is the communication sent out to ACRE®s today:

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"When patterns are broken, new worlds emerge."  -Tuli Kupferburg

Dear ACRE®s:

Of all the industries that are susceptible to complacency, real estate is probably tops. When things are sort of "working" we get into our comfort zone. And folks, yours truly is no different. ACRE® has experienced tremendous growth since it was founded five years ago and while we could continue to do what we've been doing, I believe that in order for ACRE® to not just grow, but rather flourish and become a major force of change in real estate, it's time for a new beginning.

Therefore, after months of contemplation and soul-searching, I've made the difficult, but I believe, right decision to hand the baton of CBW - Chief Bottle Washer, (or for you more formal types, CEO) of ACRE® over to Jennifer Allan-Hagedorn.

I'm very excited about this change. Jennifer's SWS organization aligns and complements the consulting mindset beautifully. As I'm sure that she will detail more, Jennifer has great plans to enlarge the scope and reach of the merged companies while keeping the integrity of ACRE® intact.

VAR Article Cover WhatDoesItTake?I'm so excited to share with our readers the cover article in this month's Virginia Association of Realtors® magazine "What Does It Take? - The Skills Brokers Want, The Training Realtors Need" featuring ACRE® Industry Partner Jennifer Allan-Hagedorn and me!

It's an insightful article and a must-read for forward looking professionals. Let us know your thoughts!

VARArticleWhatDoesItTake10-2011.pdf

ACRE Post on ActiveRain

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If you get a chance, please check out my ACRE post on ActiveRain

http://activerain.com/blogsview/2517301/for-sale-by-owners-you-ve-got-options

Hope you enjoy it.

This model allows home buyers to save thousands of dollars while removing the risk of a successful closing from the shoulders the agent - who also gets paid for their valuable time every time they help a buyer.

Horsham, PA (PRWEB) August 29, 2011 Family Abstract, a Title Company in Horsham, PA, is developing a Webinar for banks, credit unions and other lending institutions that explains and explores how changing real estate markets are creating new opportunities to provide home buyers with real estate buying agreements that aren’t centrally focused on commission-based models.

Citibank is offering these seminars in an effort to enlighten their bank customers on different ways to buy homes that give them greater control over the outcome of the purchase as well as helping them discover ways to save money.

Family Abstract, a Horsham Pennsylvania based title insurance company, is offering a series of free seminars for Citibank Home buying customers living in the greater Philadelphia area that explores new ways in which home buyers can save thousands of dollars in closing costs on buying their next home.

Working with real estate educational company Nucazza, LP, Family Abstract will be presenting a webinar entitled 'How Lenders Can Help Home Buying Customers Save Thousands of Dollars on Their Next Home'

Family Abstract, a Title Company in Horsham, PA, is developing a Webinar for banks, credit unions and other lending institutions that explains and explores how changing real estate markets are creating new opportunities to provide home buyers with real estate buying agreements that aren't centrally focused on commission-based models.

Glenn will also share with you some dialogs and other things to consider when offering alternative compensation agreements to home buyers AND how you can leverage your ACRE® training to find home buyers willing to take advantage of these unique opportunities.

Want to learn more about how you can offer your home buying clients alternative ways to buy homes that can save them money and help you to get paid for the work you do when you do it? Join Nucazza CEO Glenn Freezman on July 13th at 3pm EST for a comprehensive look at how home buyers and Realtors can work together to create alternative compensation agreements that create money saving opportunities for both sides.

So, as a business owner and a guy who's always looking for opportunity, what is my next move? Simple, if opportunity isn't coming to you, your job is to go out and find it. How do I make a seeming generic title company stand out from the rest? By offering something that is not only unique but brings value to all who touch it.

Behind every business idea is a point of frustration that motivates an entrepreneur to take action. It can solve a small problem like how to find the remote control when it finds itself under the sofa (clapper!) to figuring out ways to take your phone with you everywhere you go.

For those paying attention, opportunity is always knocking.  The biggest challenge is knowing when to answer the door.

As the owner of a Title Company I have been intimately familiar with problems that face the real estate industry in general and the title business in particular. Contrary to popular belief, the title business, while necessary, isn’t a super sexy business to be in. At least when you tell people that you’re a Realtor, they have an idea what you do for a living. When you tell people that you own a title company they can easily follow that up with ‘Oh that’s nice…what do you do for a living?’

Apart from the fact that the title business is largely misunderstood, it’s also very generic. The services that I provide to my customers don’t vary dramatically from those that other title companies provide (other than the fact that I have the best team in the business!) At the end of the day we are part of the home buying process where even home buyers can’t fully define what we do.

Fortunately, I do know what my title company brings to the table and I also know of the quality of professional care we offer our clients. But that and a buck is sometimes enough to get you on a bus. Let me explain:

Inman LogoA must-read for all those interested in the topic of real estate compensation: A new article in Inman: Conflict, confusion and risk in real estate commissions.

Up and above the fact that the author interviewed yours truly for the article, (and actually didn't misquote me!), I think she does a really good job in bringing in lots of ideas and opinions on this topic. Check it out!

Nucazza is having a Webinar this evening at 7 Pm Eastern time. In the webinar we discuss the alternative compensation models that are available to home buyers of todays' real estate. We are innovating the invention by Nationally recognized Real estate agents that are offering choice and transparency to the real estate marketplace. Our webinars are informational only, we don't "sell" anything! Our webinars are offered by Banks and Credit Unions to their customers as a way of enlightening their client base to the new and exciting advancements that are occurring in Real Estate. As always any buyer that comes through our Webinars are given free access to all the Realtors that offer Alternative Compensation Models and are signed up with Home Buying Evolution. Our role is not to coerce any consumer one way or the other, it is simply an educational compare and contrast. Half of our attendees will leave our webinar with the knowledge necessary to make a decision to go Traditional commission and the other half an Alternative compensation model is of interest. We don't have any incentive to push their clients in either direction. Since the Realtors in our databases offer a choice, and commission is a choice, most of our attendees stick with the Realtors in our databases. Our seminar is FREE to all everyone, the inclusion in our databases are FREE to Realtors, The licensing accreditation is FREE through our industry partner ACRE to all Realtors. Did I mention the whole thing is FREE!!

How BIG is the news? Well, in the next few months, the ACRE® program will be undergoing the largest restructuring since we were founded four years ago. Here are the highlights:

ACRE® has joined forces with Home Buying Revolution (HBR) to provide Realtors® with a better understanding of how they can promote and apply task-based real estate services to better meet the needs of home buyers.

Home Buying Revolution has created a unique program that matches Realtors® who offer task-based real estate support with in-market home buyers who are looking to buy a home without needing to settle on a contingency-based commission agreement.

Home Buying Revolution is currently only fully operational in the greater Philadelphia area but expects to be expanding to other cities in the new year. Because all ACREs® already understand the value and opportunities that task-based real estate service offer home buyers (and themselves), they are automatically invited to 'Join the Revolution' by adding their contact information, bios and accolades to the HBR database so that home buyers can find and select them when they are ready to buy a home. Please also answer 'ACRE' when asked for your Realtor® license number for faster processing.

If you are not yet an ACRE®, HBR provides one more reason to get your training now. The basic ACRE® consulting course is now free of charge and includes one year in the Graduate Coaching Program. To enroll in the ACRE® course, go to ACREcourse.com.

The current standard for an adviser is that they must recommend only products that are suitable. A Fiduciary would be required to recommend the most suitable products.

Yesterday's Toronto Globe & Mail Report on Business grabbed me with an article about the duties of financial advisors to their clients and how they are paid. It's hard to miss the parallel to our business as this piece explores the need for the financial services industry to assume their appropriate fiduciary duties.

The takeaway from this is that if consumers want transparency from the financial services industry they want it from the real estate industry as well. Consulting is clearly the way to deliver it real estate clients!

Here's the link

If you scroll down far enough after reading the article,

If any of you wanted to listen to Joeann's interview with me yesterday (April 13th) but were not able to make it, I'm pleased to tell you that Joeann has kindly offered the recording to anyone who'd like to listen. Click the link:


http://recording.freeconferencecalling.com/mp3/624313/624313/IA9688_04132010110154600_1050055.mp3

We're very excited to share that ACRE® has just been named a Constant Contact Email Marketing All Star for 2009.

This designation is awarded for regularity in email communications, strictly adhering to permission-based contact, and providing engaging content that our audience is eager to receive, open, and read.

While we knew that Hot off the Wire and The ACRE® Alert were popular (our open rates are double what Constant Contact considers "good"), we are thrilled to have our efforts recognized by Constant Contact, the leader in permission-based marketing.

Here's looking to further growth, enthusiasm and participation in 2010.

Why do sellers look at us blankly when we try to explain commissions?

...whether they are dealing with Health Care or Real Estate Services.


I was chatting with a friend of mine last week when he admitted that he had been without health insurance since he got out of college. Given that he's a real estate agent, that's not so surprising: as an independent contractor he's on his own regarding health insurance and many in our industry have simply taken their chances, especially when they are young and healthy like my friend Jack.

But as part of the approximately 15% of Americans who are uninsured, Jack has a window on a phenomenon that few of the rest of us ever see: what health services actually cost. You see, Jack was playing softball one Saturday a couple of weeks ago and sprained his ankle. As luck would have it, a member of the team was a physician and offered to take a look at the ankle at his office. After his ankle was wrapped up, Jack offered to pay him.

...this conflict of interest is the elephant in the room.

As I write this, the US government is embroiled in wrangling over how to overhaul our health care system. It seems to me that the system is not so much broken as it is hopelessly dated because as times changed, it never adapted. Our health care system was designed in years past, when you would hold a job for a lifetime. In that world, it made perfect sense to have your health care as a benefit of that job. But how many of us today stay in one job for our entire lives? And what about the growing legions of independent contractors and self employed entrepreneurs who have no access to a "company" plan? Health care tied to one's employment makes about as much sense in today's world as using a typewriter to write a letter.

David challenges the conventional wisdom on how to bring online eyeballs to whatever you do. I found myself nodding my head and saying YES! out loud.

I'm not in the book review business but I have to tell you that I just got through reading World Wide Rave by David Meerman Scott and it is an amazing book!

As I posted on Facebook last night:

I've been struggling with how to get my book and company more noticed without much in the way of funds, and after reading this book, I feel like I have a new lease on life and work. If you know me at all, you know I don't swoon over much but this book is incredible.

Like many of us ACRE®s, David challenges the conventional wisdom on how to bring online eyeballs to whatever you do. I found myself nodding my head and saying YES! out loud.

AND...if you want to get a taste of what I'm "raving" about, you can go to his site and download his free e-book that started it all: The New Rules of Viral Marketing: How Word of Mouse Spreads Your Ideas for Free.

But, it gets better...

...what we are asking the consumer to believe is that we can provide objective counsel that is in THEIR best interest when our compensation is wholly dependent on an outcome that we're advising them on!

Despite years of advertising by the National Association of REALTORS® and an increasing number of required ethics courses, most recent polls continue to show real estate agents at the bottom of the consumer trust list behind insurance agents and barely beating out stockbrokers. When asked in the most recent Harris Poll "If you were getting professional help or advice from each of the following, how much would you trust them to give you advice which was best for you?", only 20% of respondents indicated that they trusted the advice of real estate agents completely.

But why in the world should this surprise us? As long as we insist on being paid exclusively by commission, what we are asking the consumer to believe is that we can provide objective counsel that is in THEIR best interest when our compensation is wholly dependent on an outcome that we're advising them on!

It's time to stretch our comfort zone...

The news out there for real estate continues to be bleak. Falling home prices, long market times, falling sales, credit issues for buyers, the list goes on. If you've been in the business awhile, seeing the ups and downs, you might be trying to hang in there while the "newbies" who jumped into the market in the last five years are steadily abandoning real estate for greener pastures.

But sometimes, even for us veterans, it's hard to keep up our confidence. Our industry is going through tremendous challenges with changes that aren't going to disappear once the current market recovers. That's because the changes we are seeing are systemic in nature, challenging our most basic real estate assumptions and practices.

Is there any profession other than real estate that considers it "disrespectful" to ask that their time and expertise be valued?

This past week, a real estate agent opined in her blog that when agents make a practice of asking a buyer for a pre-approval, or even request that they sign a buyer agency agreement to show a commitment on their part, that this is a sign of "disrespect" to the consumer.

She further went on to say that she herself has used the services of real estate agents in the past and if any of them had asked upfront for evidence of her financial qualifications or willingness to make a commitment, she'd have found someone else who showed her the respect she believed she deserved as a consumer. I read her post and was frankly, speechless. And when I found at least two dozen comments from other agents on her blog exclaiming what a great post she made and how they agreed with her a hundred percent, I was even more so.

Know your value. Because when you peel back all the hype and really understand today's consumer, what they really want is real estate choice, not real estate cheap.

Recently on the ACRE® Coaching Exchange, our coaching platform for ACRE® graduates, we had a very interesting discussion about where our value today lies as agents. It seems that in the tough market that we are working in, many agents are competing for listings by charging less than the competition and requiring less commitment in the way of an exclusive agency contracts with buyers.

This is so sad because you can never compete on price and stay in business. No matter how low you go, there will always be some desperate soul who will charge less. And when you don't require a commitment from those you work with, you only underscore that your time, experience, and expertise has no value.

Wayne Gretzky: "I go to where the puck is going to be, not where it currently is".
If you are out in the market trying to make a living in real estate, I don't need to tell you that our industry continues to go through tremendous changes that are challenging our most basic of real estate practices and assumptions:

  • Revolutionary growth in technology which continues to transform our industry.
  • A huge consumer backlash that, contrary to conventional wisdom, is not just challenging our commissions but challenging our very value as professionals.
  • A growing bewilderment by both the consumer and ourselves over what exactly our role as real estate professionals today is supposed to be.
Thumbnail image for Confusion.jpgYet, in the midst of all of this, when we clearly need some new direction, it seems like all we're getting is the same old advice from the same pundits that have been around forever saying the same things like:
I'm absolutely sure that the way we sell real estate is going to change

Last week, in "Broker proposes new real estate marketing platform: Universal MLS", Inman News Writer Glenn Roberts discussed a "Universal MLS" that is the brainchild of Colorado real estate broker Creed Smith, a specialist in bank-owned foreclosure properties. A real estate broker since 1987 who has a master's degree in marketing, Smith said his vision for a new breed of MLS is based on his belief that real estate agents and brokers will inevitably play a lesser role in real estate transactions as Web-based services become increasingly popular with consumers.

The premier networking, information, and technology conferences for the real estate industry

Mollie, Merv and Paula will attend the Inman News "Real Estate Connect" conference in San Francisco July 30th through August 3rd.

The Inman conferences are the premier networking, information, and technology conferences for the real estate industry.

Executive-level real estate professionals, opinion leaders, technology giants, industry experts, and press gather each year at Connect Conferences to discuss a broad cross-section of traditional and cutting-edge topics critical to the real estate industry, opening the door to a wealth of opportunities for business development, information and idea exchange, discussion and debate.


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